Privacy Policy

1. Introduction

Elekro Tecnologia ("Elekro", "we", "our") is committed to protecting the privacy and personal data of our users, customers and website visitors. This Privacy Policy describes how we collect, use, store and share your personal information when you use our website, products and services. By accessing or using our services, you agree to the practices described in this policy.

2. Data We Collect

We may collect the following types of personal information:

• Identification information: full name, email address, phone number and delivery address.
• Account information: login credentials, profile preferences and order history.
• Payment information: credit/debit card data securely processed by our partner Stripe. We do not store complete card data on our servers.
• Browsing data: IP address, browser type, pages visited, time spent and cookies.
• Device data: device model, operating system and unique identifiers when applicable.
• Communications: messages sent through our contact forms, support and chat.

3. How We Use Your Data

We use your personal information for the following purposes:

• Process and manage orders, payments and product deliveries.
• Provide customer support and respond to inquiries and requests.
• Personalize your website experience and recommend relevant products.
• Send marketing communications, promotions and product updates (with your consent).
• Improve our products, services and user experience on the website.
• Comply with applicable legal and regulatory obligations.
• Prevent fraud and ensure the security of our services.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies help us to:

• Keep your session active and remember your preferences (language, shopping cart).
• Analyze website traffic and understand how visitors interact with our content.
• Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. By disabling certain cookies, some website features may be limited.

5. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Payment processors (Stripe) to securely process transactions.
• Logistics and delivery services for product shipping.
• Technology service providers that help us operate the website and our services.
• Legal authorities when required by law or to protect our legal rights.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. This includes SSL/TLS encryption, restricted access controls and continuous security monitoring. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Transaction data is maintained in accordance with applicable tax and accounting requirements.

8. Your Rights

In accordance with the Brazilian General Data Protection Law (LGPD) and other applicable laws, you have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request the correction of inaccurate or incomplete personal data.
• Deletion: request the deletion of your personal data, subject to legal obligations.
• Portability: request the transfer of your data to another service provider.
• Withdrawal of consent: withdraw your consent for data processing at any time.
• Objection: object to the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at: [email protected]

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not intentionally collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information.

10. International Data Transfer

Your data may be processed and stored on servers located outside of Brazil. When this occurs, we ensure that adequate protection measures are in place, in compliance with the LGPD and international data protection regulations.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website. We recommend that you review this page regularly.

12. Contact

If you have questions, concerns or requests related to this Privacy Policy or the handling of your personal data, please contact us: